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Frequently Asked Questions for Coaches

Below is a list of common questions and answers for those using the LeaderAmp app to coach clients and help them reach their leader development goals. 

 

What to Expect

What is expected of coaches who use LeaderAmp?

Coaches will…

  • Monitor their clients’ activities (eCoaching, journaling, chat messaging) and identify those who are at risk of not fulfilling their commitments
  • Provide mobile coaching to their clients through the LeaderAmp app in the form of chat messages and other notes based on the clients’ activities
  • If live coaching is part of the engagement, coordinate and conduct live coaching sessions via face-to-face meeting, phone, or video conferencing

For more details, watch a short video explaining the Coach role.

What is expected of my clients who are using LeaderAmp?

Leaders will..

  • Complete self-assessments measuring their standing on several dimensions known to predict effective leadership
  • Get others (managers, peers, etc.) to complete 360-degree assessments of additional leadership dimensions
  • Choose development goals
  • Practice their leadership skills in response to “eCoaching” prompts from the LeaderAmp mobile system
  • Reflect on their practice by completing journal entries inside of the app
  • Potentially, receive additional coaching from a leader development coach, both through the mobile app and in person

For more detail, watch a short video explaining the Leader role.

Why is a behavioral commitment important before a coaching engagement?

Behavioral commitments (click for example) are simple pledges or statements that leaders make to follow through on their leader development commitments. A desire to remain consistent with publicly stated commitments such as these is an amazingly powerful (and simple) motivational tool and helps leaders stay on track with the program. 

What information does LeaderAmp or 3rd party companies collect? How does LeaderAmp protect my privacy?

LeaderAmp protects your privacy and the privacy of your clients. Please see LeaderAmp’s complete privacy policy here: http://www.leaderamp.com/privacy

 

Setup

What do I need to tell my clients about hardware/software requirements to use the LeaderAmp app?

To run the LeaderAmp mobile app, your clients will need...

  • Any Android device running 5.0 + Lollipop or above, or
  • Any iPhone 5s or newer running iOS 1.3 or above.

It may be helpful to tell clients that their mobile device should have recent patches and updates applied. They should contact their IT support for assistance with this step if necessary.

Do I need to have the LeaderAmp app installed on my phone to provide coaching?

No, all coaching activities happen through the LeaderAmp Coaching Portal at coach.leaderamp.com

What kind of computer do I need to run the LeaderAmp Coaching Portal?

The LeaderAmp Coaching Portal is accessed through a web browser. LeaderAmp currently supports the following browsers:

Please ensure that your web browser has all new patches and updates applied. Contact your IT support for assistance with this step if necessary.


Using the LeaderAmp Coaching Portal

How do I see how my clients are doing?

Within the LeaderAmp Coaching portal, click the “Coaching” link at the top of the page. The Coaching screen lists milestones reached by each leader, grouped by whether they are likely “At Risk,” “On Track” or in-between.

Clicking on any individual leader’s icon on the left side of the screen will give you many more details about him or her.

How are “At Risk,” “Caution,” and “On Target” ratings determined?

These categories are based on a combination of factors, including…

  • Whether leaders have completed setup milestones such as completing assessments, choosing development goals, and nominating stakeholders to complete 360-degree assessments
  • How often leaders meet their journaling commitments

Why is it important for coaches to instill eCoaching and journaling habits in clients?

This is one of the most important things a coach can do to help a client succeed. Journaling is critical to leader development because research shows that reflecting on practice activities is important for learning and improving skills. Journaling also creates a record that leaders can look back on, add to, and use to reflect upon the progress they have made. Also, you as a coach need the journal. These entries are a critical tool for understanding what clients are doing so that you can coach them on how to do better or to keep up the great work. 

How do I see my client’s eCoaching posts, chat messages, or journaling?

Within the LeaderAmp Coaching portal, click the “Coaching” link at the top of the page...

  1. Click through to the client leader you want to inspect
  2. Click the “Coaching” button near the top of the page
  3. Click the "Posts," "Chat," or "Journal Entry" tab depending on which you wish to see

How do I communicate with my clients through the app?

Within the LeaderAmp Coaching portal, click the “Coaching” link at the top of the page...

  1. Click through to the client leader you want to inspect
  2. Click the “Coaching” button near the top of the page
  3. Click to select either a "Chat Message," a "Pin," or a "Note"
  4. Enter your text and click “Send”

“Chat Messages” appear in the client leader’s timeline, under the “Chat” screen. It works like any other chat system.

“Pins” send a note to the client’s timeline, which it shares with eCoaching and journal entries.

“Notes” are not shared with the client, but are placed in the “Notes to Self” section of the coaching interface. Use them to leave notes for your own reference, not for clients.

What if I have clients across multiple groups, departments, or organizations?

The LeaderAmp system certainly accommodates this. Different clients can also have different versions of the app (e.g., a version customized for their organization).

You can use the Search field on the Coaching page to find a client by name. You can use drop-down lists to filter by organization, and/or by app version.

Can I tell if a client has completed his/her self-assessments?

The Coaching page lists pending milestones for various parts of the program. Often you can see whether or not an individual client has completed his/her assessments here.

Otherwise, from the Coaching page, click through to the client’s details by clicking on their name or icon. Details about his/her assessments will be shown here (or not, if they have not been completed).

Can I tell if a client has nominated stakeholders for the 360 assessments?

The Coaching page lists pending milestones for various parts of the program. Often you can see whether or not an individual client has completed his/her assessments here.

Otherwise, from the Coaching page, click through to the client’s details by clicking on their name or icon. Details about his/her assessments will be shown here (or not, if he/she has not nominated the minimum number of stakeholders).

How do I view the results of my clients’ assessments?

From the Coaching page, click through to the client’s details by clicking on their name or icon. Columns for both self-assessments and 360-degree assessments are shown. 

Can I tell if a client has chosen developmental goals?

From the Coaching page, click through to the client’s details by clicking on their name or icon. Details about his/her development goals will be shown here (or not, if he/she has not chosen them).

Can I tell if a client has logged in recently or read their eCoaching?

From the Coaching page, click through to the client’s details by clicking on their name or icon. Information about the leader’s last login and the last time he/she read an eCoaching prompt is shown in the upper right.

How is the “Compliance Report” generated? What is it based on?

These reports are based on how often the leader has met his/her commitments to read eCoaching prompts and journal about the results.

How do I schedule a live coaching session?

You can send chat messages within the app to discuss live coaching sessions. Otherwise, coaches typically use whatever scheduling process they and their clients agree to.